Buying more reports and changing plans

Your reports

The box below the left-hand menu shows how many reports you have left. Billing splits them into plan and add-on reports.

• Plan reports are your yearly allowance. They're used first, reset at each renewal and don't carry over.
• Add-on reports are used after plan reports. They never expire, and changing or cancelling your plan never takes them away.
• Deleting a report you never generated gives its report back: an add-on report always, a plan report only while its plan year is running and no payment is failing. A report you've generated doesn't come back on its own; if you deleted it by mistake, email help@wageproof.com. The Delete pop-up says which applies.

Buy more

On Billing, under Need more reports?, click Buy 10 reports (needs an active plan) or Buy 1 report.

Move up a plan

1. On Billing, below your plan card, click Upgrade to the plan you want.
2. Check the pop-up and click Confirm upgrade.

You pay the flat difference today, plus any sales tax; the pop-up shows the total. Your renewal date stays the same. If you have a promotional discount, upgrading ends it. You keep your unused plan reports and gain the difference between the two plans' yearly totals, usable until your renewal date. Add-on reports are unaffected. You can't upgrade while a downgrade is scheduled, the plan is set to cancel, or a payment is failing.

Move down a plan

In your plan card's Change your plan row, click Compare plans, choose a lower plan, then click Confirm downgrade. It starts at your next renewal, and this year's reports aren't affected. Cancel downgrade stops it until then.

At that renewal you move to the lower plan's price and yearly total. If it has fewer seats than your team, everyone keeps access, but nobody can be invited, and an invitation still out can't be accepted, until the team fits. If it doesn't include branding, drafts lose yours then.

No plan yet

On Billing, under Save with an annual plan, click Subscribe to a plan. You get the plan's full yearly total of reports from today. Add-on reports are unaffected.